VetraSeb CeraDerm CK Antiseptic Shampoo for Cats & Dogs - US 2663

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Size: 8 oz 8 oz 16 oz

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Chlorhexidine & Ketoconazole Antiseptic Shampoo with Ceramides

Product Description

VetOne VetraSeb CeraDerm CK is an antiseptic shampoo formulated with Chlorhexidine Gluconate 2% and Ketoconazole 1% for use on dogs and cats with bacterial or fungal skin infections responsive to these active ingredients. The soap-free, low-lather formula contains avenanthramides and a triple ceramide complex to moisturize, soothe, and support skin barrier repair. It leaves a refreshing cucumber melon scent and is for veterinary use only.

Benefits

Broad-Spectrum Antiseptic Activity: Combines Chlorhexidine Gluconate and Ketoconazole for antibacterial and antifungal coverage against responsive skin infections.
Triple Ceramide Complex: Contains Ceramide EOP, Ceramide EOS, and Ceramide NP to provide targeted skin barrier repair and restore skin integrity.
Avenanthramides: Derived from oat kernel extract, avenanthramides help control inflammation and improve skin hydration during treatment.
Soap-Free & Moisturizing: The mild, soap-free formula cleanses while moisturizing and soothing irritated or infected skin.
Cucumber Melon Scent: Pleasantly scented formula leaves a fresh cucumber melon fragrance after each bath.

Ingredients

Active Ingredients: Chlorhexidine Gluconate 2%, Ketoconazole 1%.

Inactive Ingredients: Water, Lauramine Oxide, Cocamidopropyl Betaine, Polyacrylate-1 Crosspolymer, Decyl Glucoside, Glycolic Acid, Avena Sativa (Oat) Kernel Extract, Glycerin, Ceramide EOP, Ceramide EOS, Ceramide NP, Potassium Sorbate, Fragrance, Tetrasodium EDTA, Methylchloroisothiazolinone, Methylisothiazolinone.

How to Use

Directions for Use

Frequency: Bathe 2 to 3 times per week until symptoms subside or as directed by your veterinarian.
Application: Wet the animal with cool water from the neck down and apply shampoo first on the affected skin areas, starting with a quarter-size amount and massaging into the fur to reach the skin.
Full Body Coverage: Repeat application until the entire body is lightly coated with shampoo.
Contact Time: Leave the shampoo on for 10 minutes before rinsing with cool water until the water runs clear, then wash your hands after use.
Between Baths: For a rinse-free solution between baths, use VetraSeb CeraDerm CK Mousse, Spray, or Wipes.

Additional Information

Precautions

Veterinary Use Only: This product is for veterinary use only; available through your veterinarian.
External Use Only: For external use on dogs or cats only; do not use on other species.
Eye Contact: Avoid contact with eyes; if contact occurs, rinse thoroughly and consult your veterinarian.
Discontinue if Irritation Occurs: If skin irritation occurs or increases during use, discontinue and consult your veterinarian.
Storage: Store at room temperature; do not freeze. Keep out of reach of children.

Possible Side Effects

Skin Irritation: If skin irritation occurs or worsens after use, discontinue the product and consult a veterinarian for further evaluation.

Shipping & Returns

We offer ground, express, priority, and international delivery; see our shipping policy for details.

For return instructions or product concerns, please refer to our detailed refund policy.

Frequently Asked Questions

Q1: What conditions is VetraSeb CeraDerm CK Shampoo used to treat?

Ans: It is indicated for use on dogs and cats with bacterial or fungal skin infections that are responsive to chlorhexidine gluconate or ketoconazole. The shampoo provides broad-spectrum antiseptic activity through the combination of both active ingredients.

Q2: How do chlorhexidine and ketoconazole work together in this shampoo?

Ans: Chlorhexidine gluconate is a broad-spectrum antibacterial effective against common pathogens, while ketoconazole is an antifungal effective against fungi and yeasts. Their combination delivers broad-spectrum antiseptic activity for managing both bacterial and fungal skin infections.

Q3: How often should this shampoo be used?

Ans: The manufacturer's label directs bathing 2 to 3 times per week until symptoms subside, or as directed by the veterinarian. Treatment frequency should be determined based on the severity of the condition and veterinary guidance.

Q4: How long should the shampoo be left on before rinsing?

Ans: The shampoo should be left on the coat for 10 minutes before rinsing with cool water until the water runs completely clear. Adequate contact time is important for the active ingredients to work effectively.

Q5: What does the triple ceramide complex do for the skin?

Ans: The triple ceramide complex — Ceramide EOP, Ceramide EOS, and Ceramide NP — provides the building blocks needed to restore skin barrier integrity. Ceramides help repair the skin's natural protective layer, which is often compromised in animals with skin infections.

Q6: What are avenanthramides, and why are they in this shampoo?

Ans: Avenanthramides are natural compounds derived from oat kernel extract. They help control inflammation and improve skin hydration, supporting the skin's recovery during treatment of bacterial or fungal skin conditions.

Q7: Can this shampoo be used between baths?

Ans: The shampoo itself requires bathing. For rinse-free maintenance between baths, VetraSeb CeraDerm CK Mousse, Spray, or Wipes from the same product line can be used as directed by a veterinarian.

Q8: Is this product safe for cats as well as dogs?

Ans: Yes. VetraSeb CeraDerm CK Shampoo is labeled for use on both dogs and cats. It is for external use on these species only and should not be used on other animals.

Q9: What should I do if the shampoo gets in my pet's eyes?

Ans: If the shampoo comes into contact with the eyes, rinse thoroughly with clean water and consult your veterinarian. The label advises avoiding eye contact during application.

Q10: How should this shampoo be stored?

Ans: Store at room temperature and do not freeze. Keep out of reach of children. The product is distributed by MWI Animal Health under the VetOne brand and is available only through a veterinarian.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Origin and Fulfillment

Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.

If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.

2. Order Processing Time

Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.

Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.

Processing may include order verification and preparation for shipment.

3. U.S. Shipping Methods, Costs, and Transit Times

For eligible U.S. addresses, our current shipping options are:

Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.

Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.

4. International Shipping

We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.

For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.

International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.

5. Tracking

When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.

6. Address Accuracy and Changes

Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.

Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

7. Delayed or Lost Shipments

If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.

8. Damaged, Defective, or Incorrect Deliveries

If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.

Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.

9. Policy Updates

We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.

10. Contact Us

If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.

This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.

1. Return Window

You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.

2. Return Eligibility

To qualify for a standard return, the item must generally be:

Unused, unwashed, and in its original condition.
Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
Not specifically identified as final sale or non-returnable before purchase.

Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.

3. Product-Specific Non-Returnable Items

Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.

4. No Direct Exchanges

We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.

5. How to Start a Return

Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:

Your order number.
The item or items you want to return.
The reason for the return.

Returns sent without required return authorization may be delayed or refused.

6. Prepaid Return Label and Return Shipping Cost

For eligible mail returns, a prepaid return label is included in the package.

For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.

If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.

If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.

7. Original Shipping Charges

Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.

8. Refund Review and Processing

After the returned item is received, we inspect it and notify you whether the refund is approved.

If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.

After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.

10. Refused or Undeliverable Shipments

If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.

11. Policy Updates

We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.

12. Contact Us

If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.

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