Aurocin CM Ear Cleanser Cucumber Melon Scent (8 oz) - US 6424
Aurocin CM Ear Cleanser Cucumber Melon Scent (8 oz) - US 6424
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- We offer worldwide shipping to all countries and regions
- Free shipping is available on all orders
- The return request is submitted within 30 days of confirmed delivery
Salicylic Acid Ear Cleanser for Dogs
Product Description
Aurocin CM Ear Cleanser is a topical ear cleansing solution designed for use in dogs and cats. The formula contains salicylic acid 0.15% and is designed to clean, dry, and deodorize the ear canal. Follow the veterinarian's guidance for protocol selection, then apply the treatment using a moistened cotton ball at the ear canal entrance or by filling the canal, massaging, and wiping away debris.
Benefits
- Ear Canal Care: Cleans, dries, and deodorizes the ear canal.
- Salicylic Action: Helps exfoliate wax build-up, dirt, and dead skin cells.
- Two Protocols: Cotton-ball or fill-and-massage options support flexible ear cleaning.
- Veterinary Directed: Protocol choice should follow the veterinarian's guidance for the pet.
- Home-Friendly Use: Massage and wipe steps help remove debris after application.
Ingredients
Active Ingredient: Salicylic Acid 0.15%.
Inactive Ingredients: Water, SD Alcohol 40-B, Propylene Glycol, Glycerin, Benzoic Acid, Benzyl Alcohol, Disodium Oleamido MIPA Sulfosuccinate, Nonoxynol-12, Diethylhexyl Sodium Sulfosuccinate, Lactic Acid, Aloe Barbadensis (Aloe Vera) Leaf Juice, Avena Sativa (Oat) Kernel Oil, Ceramide EOP, Ceramide EOS, Ceramide NP, Fragrance, Potassium Sorbate, Tetrasodium EDTA.
How to Use
Dosage & Administration Instructions
- Protocol Choice: Ask a veterinarian which ear-cleaning protocol is best.
- Cotton Method: Moisten a cotton ball; place it at the entrance of the ear canal.
- Fill Method: Hold the ear flap up; fill the ear canal with the solution.
- Massage Step: Gently massage the ear base for 60 seconds.
- Finish Clean: Allow head shaking, then wipe away debris and excess solution.
Additional Information
Precautions
- External Use: For external use on dogs or cats only.
- Eye Contact: Avoid eyes; rinse thoroughly and consult a veterinarian if needed.
- Irritation Stop: Discontinue use if irritation occurs or increases.
- Eardrum Caution: Do not use with a suspected ruptured eardrum.
- Storage Rules: Store at room temperature; do not freeze.
Shipping & Returns
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: What is Aurocin CM Ear Cleanser used for?
Ans: Aurocin CM Ear Cleanser is used to clean, dry, and deodorize the ear canal in dogs and cats. The label directions describe two methods for topical ear cleansing: a cotton-ball method and a fill-and-massage method, both designed for debris removal.
Q2: What is the active ingredient in the ear cleanser solution?
Ans: The ear cleanser solution lists salicylic acid 0.15% as the active ingredient. Label information describes salicylic acid as a beta-hydroxy acid that helps exfoliate and penetrate wax build-up, dirt, and dead skin cells.
Q3: How often should the ear cleanser be used?
Ans: Trusted labeling follows the veterinarian's guidance for protocol selection and use. The directions provide application steps for two protocols, but do not specify a fixed daily or weekly schedule, so frequency should be determined by a veterinarian.
Q4: How do I use the cotton-ball protocol correctly?
Ans: Moisten a cotton ball with the solution and place it at the entrance of the ear canal. Then, gently massage the base of the ear for 60 seconds. Allow the pet to shake its head, and wipe away any debris and excess solution.
Q5: How do I use the fill-and-massage protocol correctly?
Ans: Hold the ear flap upward and fill the ear canal with the solution. Gently massage the base of the ear for 60 seconds, then allow the pet to shake its head. Wipe away debris and excess solution after shaking the head.
Q6: Can dogs and cats lick the solution after ear cleaning?
Ans: Trusted labeling emphasizes allowing the pet to shake the head and wiping away debris and excess solution after application. If a pet shows irritation or an adverse response after use, discontinue the product and consult a veterinarian for further guidance.
Q7: What should I do if the ear cleanser solution gets in a pet’s eyes?
Ans: Avoid contact with the eyes during use. If eye contact occurs, rinse thoroughly and consult a veterinarian. If irritation occurs or increases after application, discontinue use and consult a veterinarian for next steps.
Q8: Can the ear cleanser be used if a ruptured eardrum is suspected?
Ans: No. Trusted labeling states not to use the ear cleanser with a suspected ruptured eardrum. If symptoms suggest eardrum damage, discontinue use and consult a veterinarian for an ear examination and guidance on appropriate treatment.
Q9: How should the ear cleanser be stored to maintain quality?
Ans: Store the ear cleanser at room temperature and avoid freezing. Keeping the bottle stored as directed helps maintain product condition between uses, and the label also advises keeping the product out of reach of children.
Q10: What should I do if skin irritation occurs after ear cleansing?
Ans: If skin irritation occurs or increases, discontinue use and consult a veterinarian. This precaution is included on trusted labeling to help guide safe use and ensure a veterinarian evaluates the pet’s ear condition if irritation develops.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Origin and Fulfillment
Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.
If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.
2. Order Processing Time
Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.
Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.
Processing may include order verification and preparation for shipment.
3. U.S. Shipping Methods, Costs, and Transit Times
For eligible U.S. addresses, our current shipping options are:
- Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
- Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
- Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.
Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.
4. International Shipping
We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.
For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.
International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.
5. Tracking
When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.
6. Address Accuracy and Changes
Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.
Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
7. Delayed or Lost Shipments
If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.
8. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.
Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.
9. Policy Updates
We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.
10. Contact Us
If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.
This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.
1. Return Window
You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.
2. Return Eligibility
To qualify for a standard return, the item must generally be:
- Unused, unwashed, and in its original condition.
- Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
- Not specifically identified as final sale or non-returnable before purchase.
Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.
3. Product-Specific Non-Returnable Items
Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.
4. No Direct Exchanges
We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.
5. How to Start a Return
Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:
- Your order number.
- The item or items you want to return.
- The reason for the return.
Returns sent without required return authorization may be delayed or refused.
6. Prepaid Return Label and Return Shipping Cost
For eligible mail returns, a prepaid return label is included in the package.
For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.
If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.
If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.
7. Original Shipping Charges
Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.
8. Refund Review and Processing
After the returned item is received, we inspect it and notify you whether the refund is approved.
If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.
After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.
10. Refused or Undeliverable Shipments
If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.
11. Policy Updates
We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.
12. Contact Us
If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.
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