
4% Chlorhexidine Ointment for Skin Hygiene
Product Description
Vetasan Antiseptic Ointment is a topical antiseptic ointment formulated for horses, dogs, and cats. The active ingredient, chlorhexidine gluconate 4%, supports antimicrobial cleansing for surface wounds and dermatological conditions responsive to chlorhexidine. The ointment format helps provide localized coverage where needed. Use Vetasan Antiseptic Ointment for external application only and follow the veterinarian's directions for best results.
Benefits
- Chlorhexidine Support: 4% chlorhexidine gluconate supports topical antiseptic cleansing.
- Multi-Species Label: Designed for horses, dogs, and cats.
- Localized Coverage: Ointment texture supports targeted application.
- Wound-Care Friendly: Supports cleansing for surface wounds and abrasions.
- Simple Routine: Apply as directed by a veterinarian.
Ingredients
Active Ingredients: Chlorhexidine Gluconate 4% (w/w).
Inactive Ingredients: Purified Water, Stearic Acid, Stearyl Alcohol, Glycerin, Acrylates Copolymer, Coconut Oil, Glyceryl Stearate, DMDM Hydantoin, Fragrance, Sodium Hydroxide, Tetrasodium EDTA, FD&C Yellow #10, FD&C Blue #1.
How to Use
Directions for Use
- Prep Area: Carefully clean the affected area before application.
- Apply Directly: Apply to affected areas as directed by a veterinarian.
- Topical Only: Use only on the outside of the body.
- Avoid Exposure: Avoid eyes and mucous membranes during use.
- Monitor Response: Recheck the area regularly and follow veterinary advice.
Additional Information
Precautions
- Topical Use Only: For external use only.
- Avoid Eyes: Avoid contact with eyes and mucous membranes.
- Ask First: Consult a veterinarian before use.
- Keep Secured: Keep out of reach of children.
- Store Properly: Store in a cool, dry place at ambient temperature.
Shipping & Returns
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: What does Vetasan Antiseptic Ointment help support?
Ans: Vetasan Antiseptic Ointment supports topical antiseptic cleansing for horses, dogs, and cats. Vetasan Antiseptic Ointment is designed for surface wounds and dermatological conditions responsive to chlorhexidine, helping support skin hygiene when applied as directed.
Q2: Why does Vetasan Antiseptic Ointment use chlorhexidine gluconate 4%?
Ans: Chlorhexidine gluconate 4% is listed as the active antiseptic ingredient. The ingredient supports antimicrobial skin cleansing for topical use, making Vetasan Antiseptic Ointment suitable for routine wound care and skin conditions responsive to chlorhexidine.
Q3: Is Vetasan Antiseptic Ointment appropriate for horses, dogs, and cats?
Ans: Yes. Vetasan Antiseptic Ointment is designed for horses, dogs, and cats. A veterinarian should confirm that topical chlorhexidine is appropriate for the specific skin condition and advise how to apply safely and consistently.
Q4: What is the correct way to use the ointment?
Ans: Clean the affected area first, then apply the ointment directly to the area as directed by a veterinarian. Avoid eyes and mucous membranes. Recheck the area regularly and contact a veterinarian if healing does not progress.
Q5: Can Vetasan Antiseptic Ointment be used for minor wounds?
Ans: Vetasan Antiseptic Ointment is commonly used for surface wounds such as cuts, scrapes, abrasions, and similar minor skin issues. Cleaning the area first and following veterinarian direction helps support appropriate topical wound care.
Q6: What precautions should be followed during use?
Ans: Use the ointment externally only, avoid eyes and mucous membranes, and keep the product out of reach of children. A veterinarian should be consulted before use, especially if the wound is deep, severe, or worsening.
Q7: How often should the ointment be applied?
Ans: Official labeling indicates the application should follow the veterinarian's directions rather than a fixed schedule. Frequency can vary based on the wound type, location, and healing progress, so a veterinarian should guide the most appropriate routine.
Q8: Are side effects listed for Vetasan Antiseptic Ointment?
Ans: Official labeling does not provide a specific list of side effects. If unexpected irritation, redness, or discomfort occurs, discontinue use and consult a veterinarian to reassess the skin issue and determine the next best course of action.
Q9: How should Vetasan Antiseptic Ointment be stored?
Ans: Store Vetasan Antiseptic Ointment in a cool, dry place at ambient temperature and keep the container closed between uses. Proper storage helps maintain consistency and supports reliable application during routine wound care.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Origin and Fulfillment
Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.
If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.
2. Order Processing Time
Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.
Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.
Processing may include order verification and preparation for shipment.
3. U.S. Shipping Methods, Costs, and Transit Times
For eligible U.S. addresses, our current shipping options are:
- Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
- Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
- Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.
Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.
4. International Shipping
We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.
For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.
International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.
5. Tracking
When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.
6. Address Accuracy and Changes
Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.
Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
7. Delayed or Lost Shipments
If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.
8. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.
Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.
9. Policy Updates
We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.
10. Contact Us
If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.
This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.
1. Return Window
You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.
2. Return Eligibility
To qualify for a standard return, the item must generally be:
- Unused, unwashed, and in its original condition.
- Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
- Not specifically identified as final sale or non-returnable before purchase.
Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.
3. Product-Specific Non-Returnable Items
Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.
4. No Direct Exchanges
We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.
5. How to Start a Return
Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:
- Your order number.
- The item or items you want to return.
- The reason for the return.
Returns sent without required return authorization may be delayed or refused.
6. Prepaid Return Label and Return Shipping Cost
For eligible mail returns, a prepaid return label is included in the package.
For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.
If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.
If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.
7. Original Shipping Charges
Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.
8. Refund Review and Processing
After the returned item is received, we inspect it and notify you whether the refund is approved.
If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.
After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.
10. Refused or Undeliverable Shipments
If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.
11. Policy Updates
We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.
12. Contact Us
If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.
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