Trixie Cat Catch The Balls Refills, 3 pack - US 8827
Trixie Cat Catch The Balls Refills, 3 pack - US 8827
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- The return request is submitted within 30 days of confirmed delivery
Three Replacement Balls for the Catch the Balls Track
Product Description
The Trixie Cat Catch The Balls Refills are official replacement balls made to fit directly inside the Catch The Balls Circle Track. Each pack includes three balls measuring 1.6 inches in diameter. They are the same lightweight plastic balls that come with the track, and they roll with low friction to keep cats batting and chasing. Pick these up when the originals go missing or wear out so the track stays in full use.
Features
- 3 replacement balls per pack
- Lightweight plastic construction
- Low-friction rolling action
- Fits Catch The Balls Circle Track
- Also fits 3-tiered track
Benefits
- Extends Track Lifespan: Replacing worn or missing balls keeps the Catch The Balls track fully functional, so you do not need to buy a whole new track when a ball goes missing.
- Same Low Friction Roll: These are the same lightweight balls that come with the track and roll with minimal friction, giving cats the same fast, satisfying chase action as the originals.
- Works Across Tracks: The 1.6 inch balls fit the circle track as well as the 3-tiered Catch The Balls track, so one pack of refills works if you own both versions.
- Add More Balls: You can slot additional balls into the track alongside the originals to increase activity during play, giving cats more targets to bat at during a single session.
- Cost-Effective Replacement: At a low per-ball cost compared to buying a full new toy, these refills are a practical way to keep the track going without unnecessary spending on a replacement unit.
Material Used
Plastic.
How to Use
Usage Instructions
- Check compatibility first: These balls are made for the Catch The Balls Circle Track; confirm your track model before ordering.
- Insert through openings: Push each ball through one of the paw-sized openings around the rim of the track until it seats inside the channel and can roll freely around the full loop.
- Mix with originals: You can add these refill balls to the track alongside any remaining original balls to increase the number of moving targets.
- Set one rolling: Give one ball a tap to send it around the loop and let your cat take it from there; the low-friction design keeps them moving with minimal effort for continued play.
Additional Information
Care Instructions
- Maintain cleaning: Use a damp cloth to wipe the balls after each play session to remove fur, saliva, and dust that accumulates on the plastic surface.
- Wash with soap: Wash the balls with mild soap and warm water when they get visibly dirty, rinse well, and let them dry completely before returning them to the track.
- Inspect for damage: Look the balls over before each session for cracks, chips, or bite marks; replace any that are cracked or broken to avoid sharp edges near your cat's paws.
Safety Instructions
- Check size before use: These balls measure 1.6 inches and are not intended for chewing or unsupervised solo use outside the track.
- Keep away from small children: The 1.6 inch balls are a choking hazard for young children; always store them out of reach and only use them in a space your cat plays in without children present.
- Remove cracked balls: Any ball that cracks, chips, or develops sharp edges should be removed immediately and replaced to prevent injury to your cat's paws or mouth during play.
- Do not force into track: If a ball feels too tight going into the track opening, check that it is the correct replacement item; forcing an oversized ball can crack both the ball and the track rim.
Shipping & Return
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: Which tracks do these replacement balls fit?
Ans: These 1.6 inch balls are made for the Catch The Balls Circle Track and the 3-tiered Catch The Balls track from Trixie. Check your track's item number before ordering to confirm these are the right fit.
Q2: Are these the same balls that come with the track?
Ans: Yes. These are the official replacement balls from Trixie and are the same lightweight plastic balls included with the Catch The Balls track. They roll with the same low friction inside the channel, so your cat gets the same play experience as they did with the original balls.
Q3: Can I add extra balls to the track at the same time?
Ans: Yes. You can put additional balls into the track alongside the ones already there. Adding more balls means more simultaneous movement inside the channel, which usually gets cats more active during a session. Just push the extra balls in through the paw-sized openings along the rim.
Q4: What size are these balls?
Ans: Each ball is 1.6 inches in diameter. That is the same size as the balls that come with the Catch The Balls track. Because of this size, keep them inside the track during use and away from small children, as the 1.6 inch diameter falls within the choking hazard range for young kids.
Q5: Why do the original balls need replacing?
Ans: Balls tend to go missing by rolling under furniture during play, and over time some get cracked or chipped from regular use. Having a spare pack means the track stays usable without any downtime.
Q6: How do I put the balls back into the track?
Ans: Push each ball through one of the paw-sized openings around the rim of the track. Once inside the channel, the ball should roll freely around the full loop. Give it a tap to confirm it moves smoothly, then let your cat start playing. No tools or disassembly are needed.
Q7: Are these balls safe for cats?
Ans: They are made from the same plastic Trixie uses in the original track balls and are safe for cats to bat around inside the track. They are not designed for chewing or unsupervised play outside the track. Inspect them before each session and remove any that have cracked or developed sharp edges.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Origin and Fulfillment
Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.
If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.
2. Order Processing Time
Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.
Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.
Processing may include order verification and preparation for shipment.
3. U.S. Shipping Methods, Costs, and Transit Times
For eligible U.S. addresses, our current shipping options are:
- Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
- Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
- Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.
Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.
4. International Shipping
We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.
For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.
International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.
5. Tracking
When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.
6. Address Accuracy and Changes
Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.
Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
7. Delayed or Lost Shipments
If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.
8. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.
Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.
9. Policy Updates
We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.
10. Contact Us
If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.
This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.
1. Return Window
You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.
2. Return Eligibility
To qualify for a standard return, the item must generally be:
- Unused, unwashed, and in its original condition.
- Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
- Not specifically identified as final sale or non-returnable before purchase.
Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.
3. Product-Specific Non-Returnable Items
Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.
4. No Direct Exchanges
We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.
5. How to Start a Return
Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:
- Your order number.
- The item or items you want to return.
- The reason for the return.
Returns sent without required return authorization may be delayed or refused.
6. Prepaid Return Label and Return Shipping Cost
For eligible mail returns, a prepaid return label is included in the package.
For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.
If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.
If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.
7. Original Shipping Charges
Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.
8. Refund Review and Processing
After the returned item is received, we inspect it and notify you whether the refund is approved.
If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.
After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.
10. Refused or Undeliverable Shipments
If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.
11. Policy Updates
We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.
12. Contact Us
If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.
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