
Wax-Dissolving Ear Cleanser with Drying Action
Product Description
DVM OtiRinse Ear Cleansing/Drying Solution helps cleanse and dry dog and cat ear canals using wax-dissolving and drying agents. The pleasantly fragranced formula supports routine ear hygiene by loosening internal wax, debris, and crust, then helping remove excess moisture. Use as part of regular ear care or as directed by a veterinarian.
Benefits
- Wax Removal: Helps loosen internal wax, debris, and crust buildup.
- Drying Support: Helps reduce excess moisture in the ear canal.
- Routine Hygiene: Supports regular ear cleansing for dogs and cats.
- Aloe Comfort: Includes aloe vera to support comfort during cleansing.
- Fresh Scent: Pleasant fragrance helps the ears smell cleaner after use.
Ingredients
Water, benzyl alcohol, propylene glycol, fragrance, dioctyl sodium sulfosuccinate, DM-DM hydantoin, glycerin, nonoxynol-12, salicylic acid, benzoic acid, lactic acid, aloe vera.
How to Use
Dosage & Administration Instructions/ Directions for Use
- Liberal Fill: Apply solution liberally into the ear canal.
- Ear Massage: Gently massage the ear base to break up wax.
- Wipe Clean: Use cotton to remove excess solution and debris.
- Weekly Routine: Apply once or twice weekly, or as directed.
- Veterinary Plan: Follow the veterinarian's directions for individualized ear-cleaning schedules.
Additional Information
Precautions
- External Use: For external use on dogs and cats only.
- Eye Avoidance: Avoid contact with the eyes during application.
- Storage Care: Store at room temperature; protect from freezing.
- Child Safety: Keep out of reach of children.
Shipping & Returns
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: What is DVM OtiRinse Ear Cleansing/Drying Solution used for?
Ans: DVM OtiRinse Ear Cleansing/Drying Solution is used for routine ear cleansing and drying in dogs and cats. The formula helps loosen internal wax, debris, and crust while supporting a cleaner ear canal when regular ear hygiene is needed.
Q2: How often should DVM OtiRinse Ear Cleansing/Drying Solution be used?
Ans: DVM OtiRinse Ear Cleansing/Drying Solution can be used once or twice weekly for routine maintenance. A veterinarian may recommend a different schedule based on ear condition, moisture levels, and the amount of wax or debris present.
Q3: How do you apply DVM OtiRinse Ear Cleansing/Drying Solution correctly?
Ans: Apply DVM OtiRinse Ear Cleansing/Drying Solution liberally into the ear canal, then gently massage the base of the ear to help break up wax and debris. Wipe away excess solution and loosened material using cotton or absorbent material.
Q4: Can DVM OtiRinse Ear Cleansing/Drying Solution be used on cats and dogs?
Ans: Yes. DVM OtiRinse Ear Cleansing/Drying Solution is intended for external ear use in both dogs and cats. Apply carefully, avoid eye contact, and follow the recommended routine schedule unless a veterinarian provides different directions.
Q5: What makes DVM OtiRinse a cleansing and drying ear solution?
Ans: DVM OtiRinse contains wax-dissolving agents that help loosen earwax and debris, plus a drying agent to help reduce excess moisture. This combination supports routine ear hygiene, especially when ears need both cleansing and drying.
Q6: Does DVM OtiRinse Ear Cleansing/Drying Solution have a fragrance?
Ans: Yes. DVM OtiRinse Ear Cleansing/Drying Solution is pleasantly fragranced. The fresh scent helps reduce unpleasant odors after ear cleaning, while the solution loosens wax and debris and helps support a drier ear canal.
Q7: What precautions are important when using DVM OtiRinse?
Ans: DVM OtiRinse is for external use on dogs and cats only and should be kept away from the eyes. Store the bottle at room temperature, protect from freezing, and keep the product out of reach of children.
Q8: How should DVM OtiRinse Ear Cleansing/Drying Solution be stored?
Ans: Store DVM OtiRinse Ear Cleansing/Drying Solution at room temperature and protect the bottle from freezing. Proper storage helps maintain the solution’s consistency for routine ear cleansing and drying when used as directed.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Origin and Fulfillment
Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.
If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.
2. Order Processing Time
Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.
Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.
Processing may include order verification and preparation for shipment.
3. U.S. Shipping Methods, Costs, and Transit Times
For eligible U.S. addresses, our current shipping options are:
- Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
- Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
- Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.
Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.
4. International Shipping
We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.
For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.
International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.
5. Tracking
When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.
6. Address Accuracy and Changes
Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.
Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
7. Delayed or Lost Shipments
If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.
8. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.
Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.
9. Policy Updates
We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.
10. Contact Us
If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.
This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.
1. Return Window
You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.
2. Return Eligibility
To qualify for a standard return, the item must generally be:
- Unused, unwashed, and in its original condition.
- Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
- Not specifically identified as final sale or non-returnable before purchase.
Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.
3. Product-Specific Non-Returnable Items
Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.
4. No Direct Exchanges
We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.
5. How to Start a Return
Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:
- Your order number.
- The item or items you want to return.
- The reason for the return.
Returns sent without required return authorization may be delayed or refused.
6. Prepaid Return Label and Return Shipping Cost
For eligible mail returns, a prepaid return label is included in the package.
For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.
If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.
If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.
7. Original Shipping Charges
Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.
8. Refund Review and Processing
After the returned item is received, we inspect it and notify you whether the refund is approved.
If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.
After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.
10. Refused or Undeliverable Shipments
If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.
11. Policy Updates
We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.
12. Contact Us
If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.
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