Epi-Soothe Shampoo - US 1504
Epi-Soothe Shampoo - US 1504
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- We offer worldwide shipping to all countries and regions
- Free shipping is available on all orders
- The return request is submitted within 30 days of confirmed delivery
Protects and Relieves Sensitive Skin in Pets
Product Description
Epi-Soothe Shampoo is a natural oat-grain derived, soap-free formula designed to soothe and cleanse dry, sensitive skin in dogs, cats, and horses. With Glycotechnology reducing bacterial and yeast adhesion, and Spherulites providing continuous ingredient release, this shampoo helps manage mild itch, irritation, and allergic dermatitis. Ideal for pets of all ages, especially when paired with Epi-Soothe Cream Rinse.
Benefits
- Soothes Sensitive Skin: Gently calms dry, irritated skin while minimizing discomfort caused by bacteria, yeast, or allergens.
- Reduces Bacterial and Yeast Adhesion: Glycotechnology prevents microorganism colonization, helping delay irritation and protect skin from infection effectively.
- Continuous Ingredient Release: Spherulites microcapsules ensure long-lasting release of active ingredients for prolonged skin relief and hydration.
- Supports Allergic Dermatitis Management: Helps alleviate itching caused by underlying allergies, parasites, or mild skin infections in pets.
- Soap-Free Gentle Formula: Cleanses without harsh soaps, protecting skin’s natural barrier while maintaining moisture and comfort.
- Enhances Results with Cream Rinse: Works synergistically with Epi-Soothe Cream Rinse for maximum relief and skin soothing benefits.
Ingredients
Active Ingredient
Water, Sodium lauryl sulfate, Cocamidopropyl betaine, Spherulites Microcapsules, Glycerin, Colloidal oatmeal, Lauryl glucoside, Chitosan succinamide, Magnesium aluminum silicate, DMDM hydantoin, L-Rhamnose, D-Galactose, Hydroxypropyl methylcellulose, D-Mannose, fragrance, FD&C Blue #1, Sodium chloride. May contain Sodium hydroxide and Lactic acid to adjust pH.
How to Use
Usage and Care Instructions
- Shake Well Before Use: Shake the shampoo bottle thoroughly before use to ensure proper ingredient distribution and effectiveness.
- Wet Coat with Warm Water: Prepare your pet’s coat by wetting thoroughly with warm water.
- Apply Sufficient Shampoo: Use enough shampoo to create a rich lather covering the entire coat evenly.
- Massage into Wet Coat: Gently massage Epi-Soothe Shampoo into the wet coat to cleanse.
- Allow 5–10 Minutes: Leave shampoo on hair for five to ten minutes to maximize soothing and cleansing benefits.
- Rinse Thoroughly: Rinse the coat completely with clean water, ensuring no residue stays on the skin.
- Repeat if Needed: If necessary, repeat the lathering and rinsing process for better cleansing and relief.
- Use as Directed: May be used daily or as recommended by your veterinarian for ongoing skin care.
Additional Information
Precautions
- Keep Out of Children’s Reach: Store shampoo safely away from children to prevent accidental ingestion or skin contact.
- Wash Hands After Use: Always wash your hands thoroughly after applying shampoo to avoid unintended exposure or irritation.
- For Animal Use Only: This product is intended exclusively for pets and should never be used on humans.
- External Use Only: Apply shampoo only to the skin; do not ingest or use on internal areas.
- Avoid Contact with Eyes or Mucous: Prevent shampoo from reaching eyes, nose, or mouth to avoid irritation or discomfort.
- Not for Optic Use: Do not use shampoo in or around eyes; it may cause harm or irritation.
- Discontinue if Skin Irritation Occurs: Stop using immediately if irritation develops or worsens, and consult a veterinarian promptly.
- Follow Flea and Tick Treatment Instructions: Adhere to instructions for topical flea or tick treatments regarding bathing and water exposure.
- Observe Different Treatment Wait Times: Different topical treatments require specific waiting periods before bathing; always follow manufacturer recommendations carefully.
Storage Instructions
- Maintain Controlled Temperature: Store the shampoo at a consistent room temperature between 59° and 86° Fahrenheit for stability.
Shipping & Return
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: What is Virbac Epi-Soothe Shampoo for Dogs, Cats & Horses used for?
Ans: Virbac Epi-Soothe Shampoo for Dogs, Cats & Horses is used to soothe and cleanse dry, sensitive skin. It helps manage mild itch and irritation. It supports pets with allergic dermatitis. It reduces bacterial and yeast adhesion.
Q2: How does Virbac Epi-Soothe Shampoo help sensitive skin in pets?
Ans:Virbac Epi-Soothe Shampoo has a natural oat-grain derived, soap-free formula. It cleanses without harsh soaps. Glycotechnology helps reduce bacterial and yeast adhesion. Spherulites microcapsules release ingredients continuously. This provides prolonged soothing, hydration, and comfort for sensitive skin in pets.
Q3: Can Virbac Epi-Soothe Shampoo be used for allergic dermatitis in pets?
Ans: Virbac Epi-Soothe Shampoo is formulated to help pets with allergic dermatitis. Allergic dermatitis causes excessive itching. The itching may result from allergies, parasites, or skin infection. The shampoo helps alleviate mild itch and irritation. It is suitable for pets of any age.
Q4: How should Virbac Epi-Soothe Shampoo be used correctly?
Ans: Shake the bottle well before use. Wet the coat with warm water. Apply shampoo to create a rich lather. Massage into the wet coat. Allow it to remain for five to ten minutes. Rinse thoroughly with clean water. Repeat if needed.
Q5: What precautions and storage instructions should be followed while using Virbac Epi-Soothe Shampoo?
Ans: Keep the shampoo out of reach of children. It is for animal use only. It is for external use only. Avoid contact with eyes or mucous membranes. Discontinue if irritation occurs. Follow flea treatment instructions. Place at room temperature between 59° and 86° Fahrenheit.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Origin and Fulfillment
Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.
If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.
2. Order Processing Time
Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.
Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.
Processing may include order verification and preparation for shipment.
3. U.S. Shipping Methods, Costs, and Transit Times
For eligible U.S. addresses, our current shipping options are:
- Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
- Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
- Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.
Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.
4. International Shipping
We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.
For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.
International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.
5. Tracking
When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.
6. Address Accuracy and Changes
Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.
Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
7. Delayed or Lost Shipments
If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.
8. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.
Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.
9. Policy Updates
We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.
10. Contact Us
If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.
This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.
1. Return Window
You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.
2. Return Eligibility
To qualify for a standard return, the item must generally be:
- Unused, unwashed, and in its original condition.
- Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
- Not specifically identified as final sale or non-returnable before purchase.
Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.
3. Product-Specific Non-Returnable Items
Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.
4. No Direct Exchanges
We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.
5. How to Start a Return
Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:
- Your order number.
- The item or items you want to return.
- The reason for the return.
Returns sent without required return authorization may be delayed or refused.
6. Prepaid Return Label and Return Shipping Cost
For eligible mail returns, a prepaid return label is included in the package.
For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.
If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.
If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.
7. Original Shipping Charges
Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.
8. Refund Review and Processing
After the returned item is received, we inspect it and notify you whether the refund is approved.
If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.
After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.
10. Refused or Undeliverable Shipments
If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.
11. Policy Updates
We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.
12. Contact Us
If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.
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