Drinkwell Pagoda Ceramic Pet Water Fountain - US 9625

Drinkwell Pagoda Ceramic Water Fountain

What are the Benefits of the Drinkwell Pagoda Ceramic Fountain?

• Encourages Hydration: Moving water attracts pets, promoting better hydration and discouraging bacteria growth.
• Dual Drinking Levels: Upper and lower dishes provide multiple drinking options, making it accessible for senior pets.
• Carbon & Foam Filters: Carbon filter removes bad tastes and odors, while the foam filter captures pet hair and debris.
• Ceramic Design: Made from durable, hygienic ceramic that resists bacteria and looks beautiful in any setting.
• Quiet Operation: The low-voltage pump ensures a quiet, non-disruptive flow, making it easily approachable.

Product Specifications

• Breed Size : Small Breeds, Medium Breeds
  
• Lifestage : ‎All Lifestages, Adult
  
• Material : ‎Ceramic

Directions for Use

For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Replace the foam filter every 1 - 2 months. Multi-pet households may need to be cleaned more frequently. The ceramic bowl and tower are top-shelf dishwasher safe. Hand wash all other fountain parts.

Pump Cleaning Instructions

1. Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out.
2. Pull up on the small lip to remove the teardrop-shaped stator.
3. Remove the impeller by pulling up from underneath it with your finger.
4. Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble.

If hard water is an issue where you live, you may see white mineral deposits inside the housing and inside the pump. These mineral deposits may eventually prevent the impeller from turning properly. To avoid having to replace the pump:

• Clean the pump more frequently
  
• Clean with regular white vinegar and let the vinegar soak for several minutes
• down inside the pump’s cavity
  
• Use bottled water

Troubleshooting

The pump is not working or the water is not flowing as much as it used to.

• Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.
  
• Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2 weeks to ensure proper function.
  
• Fill the fountain with water up to the max fill line.
  
• Ensure that the fountain is cleaned on a regular basis.
  

The fountain is too loud.

• A low humming noise is normal, but it should not be loud. Check the water level. If water level is too low then the pump will have to work harder causing it to be louder than normal.
  
• Unplug the fountain for 15 seconds. If the noise stops when plugged back in, it’s possible that some debris is caught on the impeller. Remove the pump and clean the impeller. Try rubbing a small amount of vegetable oil onto the magnetic pin with a Q-tip to lubricate the impeller.

There are black particles in the bowl. This is loose granulated carbon dust from the filter and is completely harmless for your pet to drink. Rinse the filter in cold water before placing it in the fountain to prevent this.

The fountain feels slimy.

• If you have multiple pets or dogs use the fountain, the slimy feeling may be caused by your pet’s saliva. Change the water and clean your fountain more frequently to prevent this.
  
• Make sure the fountain parts are rinsed thoroughly after cleaning the fountain. Soap residue may cause the sliminess.
  

The adapter is warm to the touch. Unplug the fountain and plug it into a surge protector.

The fountain is leaking.

Make sure the rubber cap is inserted correctly into the raised post. This rubber seal secures the electrical power cord to the inside of the bowl and prevents leaking.
Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat or other water-resistant mat to place under the fountain.

The fountain seems dirty even after cleaning. If there is a white chalky substance in the fountain, your fountain may have a mineral deposit build-up from hard water. To remove these deposits, clean the fountain parts with an 80% water, 20% vinegar solution. Rinse all parts thoroughly afterwards. Use filtered or purified water instead of hard tap water to prevent this.

Disclaimers

Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.

Sizes

Shipping & Returns

Shipping Policy

We offer multiple shipping options, with most orders shipping within 1-2 business days. Delivery times vary based on location and shipping method. For full details, view our Shipping Policy.

Return Policy

If you’re not satisfied with your purchase, we accept returns on unopened, unused items within 30 days. Visit our Return Policy for details.

FAQs About Drinkwell Pagoda Ceramic Water Fountain for Dogs & Cats

How do I clean the fountain?

1. Unplug and Disassemble: Remove the water, unplug, and take apart the fountain.
2. Dishwasher-Safe Parts: Most parts are dishwasher-safe, except for the motor and cord. Use the top rack or hand-wash with a sponge and dish soap. For Avalon or Pagoda fountains, the filter housing is hand-wash only.
3. Clean the Motor: Remove the motor, lift the impeller, and clean with soapy water to remove debris.
4. Rinse All Parts: Rinse thoroughly before reassembling.
5. Reassemble and Refill: Reassemble, replace the filter, fill with water, and plug in.

How can I make the filters last longer?

• Clean the fountain monthly or as needed.
• Replace the water with fresh water between cleanings.
• If using a foam pre-filter, clean it between fountain cleanings.
• Use filtered or purified water to refill.

Note: Avoid using soap on the filter, as it may damage the filter’s structure.

Do I need to use a filter with the fountain?

A filter is not required but is highly recommended. It removes bad tastes, odors, hair, and small particles, keeping the water clean and fresh. Even with pre-filtered water, the filter continuously cleans and protects the pump from debris.

How do I get my pets to drink from the fountain?

Some pets, especially cats, may need time to adjust. Try the following:

• Start Without Power: Set up the fountain without plugging it in to let them explore without noise.
• Gradual Introduction: Run the fountain for short periods until they get used to it, adjusting the flow if possible.
• Remove Other Water Sources: Once they’re comfortable, remove alternate water sources.
• Add Flavor: If needed, remove the filter and add tuna juice or bouillon to attract them. Once adjusted, switch back to filtered water.

How do the filters work?

The activated carbon filter removes bad tastes and odors, while catching large particles and debris. It does not purify water but maintains freshness. Replace the filter every 2-4 weeks, depending on use.

How often should I change the filter?

Change the activated carbon filter every 2-4 weeks based on the number of pets using the fountain. If you notice debris, a slimy feel, or reduced water flow, clean or replace the filter more frequently.

What are the filters made of?

The filters contain organic activated carbon from coconut shells, similar to fish tank filters, and are safe for pets.

What’s the difference between regular and premium filters?

Premium filters have six small pouches that distribute the carbon evenly, while regular filters have two pouches. This design improves filtration quality.

Why do I need to change the filters?

Over time, debris clogs the outer layer of the filter, and the activated carbon loses its ability to bind impurities, reducing effectiveness. Changing filters keeps water fresh and clean.

Is the plastic in your fountains BPA-free?

Yes, all plastic parts, including cords, pumps, and filter housing, are BPA-free to ensure safe hydration for your pets.

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