
Soap-Free Soothing Oatmeal Shampoo for Dry, Itchy and Sensitive Skin
Product Description
Dechra DermAllay Oatmeal Shampoo is a gentle, soap-free, general-purpose oatmeal shampoo formulated for dogs, cats, and horses with dry, itchy, or sensitive skin. Indicated for coat and skin conditions where anti-pruritic, moisturizing, and barrier repair properties are beneficial, it combines solubilized colloidal oatmeal, safflower seed oil, humectants, and a ceramide complex to cleanse, soothe, and restore the skin during routine bathing.
Benefits
- Soothes Dry and Itchy Skin: Colloidal oatmeal and humectants bind and hold moisture at the skin surface, providing relief from dryness, itching, and sensitivity.
- Restores Skin Barrier: A ceramide complex including Ceramide 1, 3, and 6 II along with phytosphingosine and cholesterol aids in moisturizing, repairing, and restoring the skin's natural protective barrier.
- Lightweight Coat Conditioning: Safflower seed oil, a natural source of linoleic acid, provides gentle conditioning while supporting skin moisture retention.
- Soap-Free and Hypoallergenic: Free from soap, animal byproducts, and harsh surfactants, making it suitable for frequent use on sensitive pets of all species.
- Multi-Species Formula: Formulated for use on dogs, cats, and horses, offering versatile skin and coat support across multiple household animals.
Ingredients
Water, Sodium Laureth Sulfate, Cocamidopropyl Betaine, Sodium Chloride, Lauryl Glucoside, Glycerine, Fragrance, Disodium Cocoamphodiacetate, Hydrolyzed Oats, PEG-8 Laurate, Laureth-4, Safflower Seed Oil, Ceramide Complex (Ceramide 3, Ceramide 6 II, Ceramide 1, Phytosphingosine, Cholesterol, Sodium Lauroyl Lactylate, Carbomer, Xanthan Gum), Citric Acid, Methylchloroisothiazolinone, Methylisothiazolinone.
How to Use
Directions for Use
- Shake Well: Shake the bottle well before each use, prior to application on your pet's coat.
- Apply and Lather: Apply to a thoroughly wet coat, rub onto the skin and haircoat until lightly lathered all over.
- Contact Time: Keep the shampoo lathered on the skin and haircoat for 5 to 10 minutes before rinsing thoroughly.
- Rinse Thoroughly: Rinse the coat well after the contact time to remove all shampoo residue from the skin.
- Frequency of Use: Use 2 to 3 times per week, or as directed by your veterinarian based on your pet's specific condition.
Additional Information
Precautions
- Topical Use Only: DermAllay Oatmeal Shampoo is for external use on animals only; it is not intended for human use.
- Avoid Eye Contact: Keep the shampoo away from your pet's eyes during application to prevent irritation.
- Keep Out of Reach: Store out of the reach of children and pets at all times when not in use.
- Storage Requirements: Store at room temperature; no refrigeration is required for this product.
- Veterinary Guidance: Available through licensed veterinarians; consult your vet if your pet's skin condition worsens or does not improve with use.
Shipping & Returns
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: What is Dechra DermAllay Oatmeal Shampoo used for?
Ans: DermAllay Oatmeal Shampoo is a soap-free shampoo indicated for dogs, cats, and horses with dry, itchy, or sensitive skin. It provides anti-pruritic, moisturizing, and skin barrier repair benefits during routine bathing.
Q2: What are the key ingredients in DermAllay Oatmeal Shampoo?
Ans: Key ingredients include hydrolyzed oats, safflower seed oil, and a ceramide complex containing Ceramide 1, 3, and 6 II with phytosphingosine and cholesterol, all working together to soothe and restore the skin barrier.
Q3: How often should I use DermAllay Oatmeal Shampoo on my pet?
Ans: Use DermAllay Oatmeal Shampoo 2 to 3 times per week, or as directed by your veterinarian. The gentle, soap-free formula is suitable for frequent routine use on dogs, cats, and horses.
Q4: How long should DermAllay Oatmeal Shampoo stay on my pet's coat?
Ans: After lathering DermAllay Oatmeal Shampoo onto the wet coat, allow it to remain on the skin for 5 to 10 minutes before rinsing thoroughly to maximize soothing and moisturizing benefits.
Q5: Is DermAllay Oatmeal Shampoo safe for cats?
Ans: Yes. DermAllay Oatmeal Shampoo is specifically formulated for use on dogs, cats, and horses. It is soap-free, free from animal byproducts, and gentle enough for regular use on sensitive cats.
Q6: Does DermAllay Oatmeal Shampoo contain ceramides?
Ans: Yes. DermAllay Oatmeal Shampoo contains a ceramide complex with Ceramide 1, 3, and 6 II, phytosphingosine, and cholesterol, which help moisturize, repair, and restore dry or damaged skin.
Q7: Can DermAllay Oatmeal Shampoo be used for allergic skin conditions?
Ans: DermAllay Oatmeal Shampoo is indicated for skin conditions benefiting from anti-pruritic and moisturizing support. Consult your veterinarian to determine if it is appropriate for your pet's specific allergic skin condition.
Q8: Is DermAllay Oatmeal Shampoo soap-free?
Ans: Yes. DermAllay Oatmeal Shampoo is a soap-free, hypoallergenic formula that contains no animal byproducts. Its mild surfactants lift dirt away without harshness, making it safe for frequent, routine bathing.
Q9: What should I do if my pet shows irritation after using DermAllay Oatmeal Shampoo?
Ans: If skin irritation develops or worsens after using DermAllay Oatmeal Shampoo, stop use immediately and contact your veterinarian. Do not continue to use until your vet has assessed your pet's skin condition.
Q10: How should I store DermAllay Oatmeal Shampoo?
Ans: Store DermAllay Oatmeal Shampoo at controlled room temperature. Keep it out of reach of children and pets at all times and shake well before each use for best results.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Origin and Fulfillment
Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.
If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.
2. Order Processing Time
Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.
Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.
Processing may include order verification and preparation for shipment.
3. U.S. Shipping Methods, Costs, and Transit Times
For eligible U.S. addresses, our current shipping options are:
- Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
- Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
- Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.
Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.
4. International Shipping
We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.
For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.
International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.
5. Tracking
When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.
6. Address Accuracy and Changes
Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.
Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
7. Delayed or Lost Shipments
If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.
8. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.
Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.
9. Policy Updates
We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.
10. Contact Us
If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.
This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.
1. Return Window
You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.
2. Return Eligibility
To qualify for a standard return, the item must generally be:
- Unused, unwashed, and in its original condition.
- Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
- Not specifically identified as final sale or non-returnable before purchase.
Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.
3. Product-Specific Non-Returnable Items
Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.
4. No Direct Exchanges
We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.
5. How to Start a Return
Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:
- Your order number.
- The item or items you want to return.
- The reason for the return.
Returns sent without required return authorization may be delayed or refused.
6. Prepaid Return Label and Return Shipping Cost
For eligible mail returns, a prepaid return label is included in the package.
For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.
If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.
If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.
7. Original Shipping Charges
Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.
8. Refund Review and Processing
After the returned item is received, we inspect it and notify you whether the refund is approved.
If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.
After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.
10. Refused or Undeliverable Shipments
If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.
11. Policy Updates
We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.
12. Contact Us
If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.
Customer reviews
See what customers are saying about this product.