Catit PIXI Drinking Fountain Replacement Filters – Triple Action Filtration - US 4500

$1.80

~~$8.99~~ $1.80

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We offer worldwide shipping to all countries and regions
Free shipping is available on all orders
The return request is submitted within 30 days of confirmed delivery

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Keeps Water Clean and Healthy

Product Description

The Catit PIXI Fountain Filter purifies your cat’s drinking water through triple action filtration. It removes debris, neutralizes odors, and softens hard tap water by reducing calcium and magnesium levels. This continuous purification keeps water fresh, supports urinary health, and encourages cats to drink more for better overall wellness.

Features

·Triple action filter

·Removes hair and debris

·Eliminates bad odors

·Softens hard water

·Easy to replace monthly

·Fits all PIXI fountains

Benefits

·Removes debris: The cotton mesh layer captures hair, food bits, and sediment, keeping the water visibly cleaner and more appealing to drink.

·Eliminates odors: Activated carbon absorbs impurities and neutralizes unpleasant smells, ensuring the water tastes fresher for your cat.

·Softens tap water: The ion exchange resin filters excess minerals like calcium and magnesium, helping to prevent urinary tract issues.

·Promotes hydration: Fresh, filtered water encourages your cat to drink more often, supporting kidney and bladder health.

·Simplifies maintenance: Each filter lasts around 30 days and is quick to replace, keeping water quality consistently high with minimal effort.

Specifications

·Dimensions: 8.5 × 8.5 × 0.9 cm (3.3 × 3.3 × 0.3 in)

·Compatibility: All Catit PIXI Drinking Fountains and Catit PIXI Smart Fountain

·Replacement Interval: Every 30 days

Materials Used

·Outer Layer: Cotton mesh that removes hair and food debris

·Middle Layer: Activated carbon that filters odors and impurities

·Inner Layer: Ion exchange resin that softens water and removes excess minerals

How to Use

Usage Instructions

·Shake filter gently: Before installing the filter give it a light shake or tap to loosen the granules and prevent clumping.

·Rinse filter thoroughly: Rinse the filter under clean water before inserting it into the fountain with the pockets facing downward.

·Insert correctly: Place the filter into the tray of your Catit PIXI fountain so it sits securely and water flows through it properly.

·Fill reservoir with water: After installing the filter refill the fountain reservoir with fresh tap or filtered water to the maximum indicated level.

·Replace after use period: Change the filter every 30 days to maintain optimal filtration performance and best water quality for your cat.

Additional Information

Care Instructions

·Rinse filter first: Before the first use insert the filter only after rinsing under clean water to remove any loose particles.

·Shake filter gently: Give the dry filter a light shake to dislodge any granules that may be stuck together before inserting.

·Clean fountain weekly: Remove, disassemble and rinse the pump and fountain parts once a week to maintain optimal performance.

·Replace monthly: Change the filter every 30 days to ensure the triple-action filtration works effectively and supports urinary health.

·Use fresh water: Always refill the fountain with fresh tap or filtered water to give your cat consistent access to clean drinking water.

Safety Instructions

·Unplug before cleaning: Always disconnect the fountain from power before removing parts or performing maintenance to avoid electrical risks.

·Avoid liquid contact with plug: Ensure the power plug and adapter remain dry at all times to prevent the risk of shock or damage.

·Supervise children around appliance: Do not allow children to use or clean the fountain unsupervised, as moving parts and water present hazards.

·Inspect for damage regularly: Stop using the fountain if you notice cracks, exposed wiring or unusual noises and contact authorised service for repair.

·Use for intended purpose only: This fountain and its filter are designed for cat drinking water use only and must not be altered or used for other liquids.

Shipping & Return

We offer ground, express, priority, and international delivery; see our shipping policy for details.

For return instructions or product concerns, please refer to our detailed refund policy.

Frequently Asked Questions

Q1: What does this filter do?

Ans: The Catit PIXI Fountain Filter works in three stages to clean your cat’s drinking water by removing debris, filtering out odours and softening hard tap water.

Q2: How often should the filter be replaced?

Ans: For best performance the manufacturer recommends replacing the filter every 30 days to ensure optimal water quality and continuous purification.

Q3: Is this filter compatible with all Pixi fountains?

Ans: Yes this replacement filter fits all Catit PIXI Drinking Fountains including standard and Smart variants and was developed specifically for use with that series.

Q4: How does the water-softening function help my cat?

Ans: The ion-exchange resin in the filter reduces excess calcium and magnesium in tap water which can accumulate in the cat’s urinary tract and increase disease risk.

Q5: Should I rinse the filter before first use?

Ans: It is advisable to rinse the filter before initial use to remove any loose carbon particles and aid in proper water flow and performance.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Origin and Fulfillment

Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.

If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.

2. Order Processing Time

Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.

Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.

Processing may include order verification and preparation for shipment.

3. U.S. Shipping Methods, Costs, and Transit Times

For eligible U.S. addresses, our current shipping options are:

Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.

Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.

4. International Shipping

We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.

For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.

International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.

5. Tracking

When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.

6. Address Accuracy and Changes

Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.

Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

7. Delayed or Lost Shipments

If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.

8. Damaged, Defective, or Incorrect Deliveries

If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.

Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.

9. Policy Updates

We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.

10. Contact Us

If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.

This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.

1. Return Window

You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.

2. Return Eligibility

To qualify for a standard return, the item must generally be:

Unused, unwashed, and in its original condition.
Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
Not specifically identified as final sale or non-returnable before purchase.

Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.

3. Product-Specific Non-Returnable Items

Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.

4. No Direct Exchanges

We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.

5. How to Start a Return

Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:

Your order number.
The item or items you want to return.
The reason for the return.

Returns sent without required return authorization may be delayed or refused.

6. Prepaid Return Label and Return Shipping Cost

For eligible mail returns, a prepaid return label is included in the package.

For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.

If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.

If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.

7. Original Shipping Charges

Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.

8. Refund Review and Processing

After the returned item is received, we inspect it and notify you whether the refund is approved.

If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.

After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.

10. Refused or Undeliverable Shipments

If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.

11. Policy Updates

We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.

12. Contact Us

If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.

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