Abelia TrisOtic Ear Cleaner for Dogs, Cats & Small Mammals (4 oz) - US 6311
Abelia TrisOtic Ear Cleaner for Dogs, Cats & Small Mammals (4 oz) - US 6311
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- The return request is submitted within 30 days of confirmed delivery
Triple-Action Otic Solution for Dogs, Cats & Small Mammals
Product Description
Abelia TrisOtic by VetNova Animal Health is a gentle, aqueous antimicrobial ear-cleaning solution formulated for dogs, cats, and small mammals. Its alkalizing, non-irritating formula disrupts bacterial biofilm and creates an unfavorable environment for microbial growth. Antibiotic and corticosteroid-free, it is safe for frequent and long-term use, making it the treatment of choice for ulcerated or irritated ears.
Benefits
- Antimicrobial Action: Disrupts microorganism biofilm by chelating calcium and magnesium from the bacterial cell membrane, controlling bacterial growth.
- Potentiates Antibiotics: The synergistic action of EDTA, tromethamine, and benzyl alcohol enhances antiseptic effects.
- Safe for Sensitive Ears: Non-irritating aqueous base makes it the treatment of choice even for ulcerated or severely irritated ear canals.
- Antibiotic & Steroid-Free: Contains no antibiotics or corticosteroids, reducing the risk of resistance and side effects with frequent use.
- Scent-Free Solution: Completely fragrance-free, making it ideal for pets that are sensitive to strong scents or odors.
- Perforated Eardrum Safe: Can be safely used in pets with perforated tympanic membranes, alone or in combination with other treatments.
Ingredients
Active Ingredients
Tromethamine base 0.6%, Tromethamine HCl 0.35%, EDTA 0.12%, and Benzyl alcohol 0.3%.
Inactive Ingredients
Water and Polysorbate 20.
How to Use
Directions for Use
- Inspect Ears First: Before application, visually check your pet's ears for redness, swelling, or discharge and consult a vet if abnormalities are present.
- Fill the Ear Canal: Apply solution as needed to fill the ear canal, using 5–10 drops depending on the size of your pet's ear.
- Massage Gently: Gently massage the ear base to loosen wax and debris; a squishing sound during massage is completely normal.
- Allow Head Shaking: Let your pet shake its head naturally, which helps dislodge loosened debris and excess solution from the ear canal.
- Wipe Away Excess: Use a soft cotton ball or absorbent material to wipe away any excess solution visible at the entrance of the ear canal.
- Pre-Treatment Timing: When using before a prescription ear treatment, apply TrisOtic 15-30 minutes prior to allow the solution to prepare the ear canal.
- Wash Hands After: Always wash hands thoroughly after each application to maintain proper hygiene.
Additional Information
Precautions
- Topical Use Only: This product is for animal and external (topical) use only; it is not intended for oral or systemic administration.
- Avoid Eye Contact: Keep the TrisOtic solution away from your pet's eyes during application; if any gets in, rinse thoroughly with water.
- Severely Irritated Skin: Do not apply to severely irritated skin; consult your veterinarian before use if the ear condition appears severe.
- Keep Away from Children: Store this product out of reach of children and other animals at all times to prevent accidental ingestion or misuse.
- Veterinarian Guidance: Always follow your veterinarian's recommendation and evaluations when determining the frequency and duration of use.
Possible Side Effects
- Increased Irritation: If irritation develops or worsens following application, stop use immediately and contact your veterinarian for further guidance.
Storage Instructions
- Room Temperature Storage: Store the product at room temperature; avoid exposing the bottle to excessive heat, cold, or direct sunlight.
- Keep Container Sealed: Always ensure the bottle is properly sealed after use to maintain product integrity and prevent contamination.
- Out of Reach: Store away from children and animals in a secure location to prevent accidental access or misuse.
Shipping & Return
We offer ground, express, priority, and international delivery; see our shipping policy for details.
For return instructions or product concerns, please refer to our detailed refund policy.
Frequently Asked Questions
Q1: What is Abelia TrisOtic used for in pets?
Ans: Abelia TrisOtic is a gentle, antimicrobial, and alkalizing otic solution used to clean and maintain the ear health of dogs, cats, and small mammals. It is especially effective for ulcerated or irritated ears and supports routine ear hygiene when used regularly.
Q2: How does TrisOtic help with bacterial ear infections?
Ans: TrisOtic disrupts bacterial biofilm by chelating calcium and magnesium from the cell membrane. The synergistic action of EDTA, tromethamine, and benzyl alcohol enhances the antiseptic effect and potentiates the action of topically applied antibiotics.
Q3: Can Abelia TrisOtic be used before prescription ear treatments?
Ans: Yes, TrisOtic is recommended for use 15-30 minutes before applying prescription ear treatments. It prepares the ear canal by removing wax and debris, which helps improve the effectiveness of the subsequent antibiotic or medicated application.
Q4: Can Abelia TrisOtic be used on pets with perforated eardrums?
Ans: Yes, TrisOtic can be safely used in pets with perforated tympanic membranes (eardrums). It can be used alone or combined with other otic treatments as directed by a veterinarian, making it versatile for various ear conditions.
Q5: How often should I use TrisOtic for routine ear maintenance?
Ans: For routine ear maintenance, apply TrisOtic once or twice a week. For active ear problems, use once or twice daily. Always follow your veterinarian's specific recommendation for your pet's condition.
Q6: Is Abelia TrisOtic suitable for small mammals?
Ans: Yes, TrisOtic is formulated for use in dogs, cats, and small mammals. It is a gentle, non-irritating solution that is appropriate for a variety of pets requiring routine ear cleaning or management of ear conditions.
Q7: Will TrisOtic stain my pet's bedding or furniture?
Ans: No, Abelia TrisOtic is specifically formulated to not stain pet beds or furniture. It is an aqueous-based, scent-free solution, making it a practical and convenient option for regular home use.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Origin and Fulfillment
Orders are dispatched from our U.S.-based fulfillment center. We deliver to eligible addresses within the United States and to eligible international destinations shown at checkout.
If a destination, shipping service, or product is not eligible for delivery, checkout will not offer that shipping option.
2. Order Processing Time
Orders are generally processed within 1–5 business days before shipment. Processing time is separate from carrier transit time.
Our order cut-off time is 6:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on applicable holidays begin processing on the next business day.
Processing may include order verification and preparation for shipment.
3. U.S. Shipping Methods, Costs, and Transit Times
For eligible U.S. addresses, our current shipping options are:
- Priority Shipping: $5.99 — estimated carrier transit time of 1–2 business days after shipment.
- Standard Shipping: $2.99 — estimated carrier transit time of 3–6 business days after shipment.
- Free Shipping: $0 — estimated carrier transit time of 5–8 business days after shipment.
Total estimated delivery time includes both the 1–5 business day processing period and the applicable carrier transit time. The shipping service, cost, and delivery estimate available for your order are shown at checkout before payment.
4. International Shipping
We ship to eligible international destinations. Available international shipping services, shipping charges, and estimated delivery times vary by destination and are displayed at checkout.
For eligible international orders, applicable import duties and taxes are calculated and collected at checkout where required. When these charges apply, the order is shipped on a duties-and-taxes-paid basis so that the same import charges should not be collected again at delivery.
International delivery estimates may be affected by carrier operations, customs processing, local holidays, weather, or other events outside normal transit conditions.
5. Tracking
When tracking is available, you will receive shipment confirmation with tracking information after the order has shipped. Please allow up to 48 hours for tracking information to become active after the carrier receives the shipment.
6. Address Accuracy and Changes
Please review your shipping address carefully before submitting an order. If you notice an address error, contact us as soon as possible. We will try to help before shipment, but an address change cannot be guaranteed once fulfillment or carrier processing has begun.
Additional carrier or re-delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
7. Delayed or Lost Shipments
If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information, work with the carrier when necessary, and assist with an appropriate resolution based on the circumstances.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, public holidays, customs processing, or other transportation disruptions.
8. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Please include your order number and clear photos of the item, packaging, and shipping label when relevant.
Approved cases are handled under our Return & Refund Policy, including return-shipping assistance when the issue is our responsibility.
9. Policy Updates
We may update this Shipping Policy when our shipping services or operating requirements change. The current version will be posted on this page.
10. Contact Us
If you have questions about shipping or an order in transit, please use our Contact page or the current contact information displayed in the website footer.
This Return & Refund Policy explains when a return is eligible, how to send an item back, who pays return shipping, and how approved refunds are processed.
1. Return Window
You may request an eligible return within 30 days after confirmed delivery. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.
2. Return Eligibility
To qualify for a standard return, the item must generally be:
- Unused, unwashed, and in its original condition.
- Returned with the original packaging, tags, accessories, manuals, and other included components, when applicable.
- Not specifically identified as final sale or non-returnable before purchase.
Products that show use, alteration, avoidable damage, missing components, or other conditions outside the eligibility requirements may be ineligible for a refund.
3. Product-Specific Non-Returnable Items
Some products may be non-returnable for hygiene, safety, customization, final-sale, or other product-specific reasons. Any such restriction will be disclosed on the product page or before purchase when applicable.
4. No Direct Exchanges
We do not provide direct exchange service. If you want a different item, size, color, model, or version, return the eligible original item under this Policy and place a new order separately.
5. How to Start a Return
Returns are handled by mail. Before sending an item back, contact our customer support team through the Contact page or the current contact information displayed in the website footer. Please provide:
- Your order number.
- The item or items you want to return.
- The reason for the return.
Returns sent without required return authorization may be delayed or refused.
6. Prepaid Return Label and Return Shipping Cost
For eligible mail returns, a prepaid return label is included in the package.
For a standard return made for customer-choice reasons, the actual carrier postage charged for use of the prepaid return label will be deducted from the approved refund. We do not charge a separate restocking fee.
If the return is required because the item arrived damaged, defective, or incorrect and the claim is approved, we cover the return-label cost.
If you choose not to use the provided label when an alternative return method is authorized, use a trackable shipping service and keep your shipping receipt until the return is completed.
7. Original Shipping Charges
Original outbound shipping charges are non-refundable for standard customer-choice returns, except where required by law. If the return results from an approved damaged, defective, or incorrect item, applicable shipping charges will be handled as part of the resolution.
8. Refund Review and Processing
After the returned item is received, we inspect it and notify you whether the refund is approved.
If approved, the refund is issued to the original payment method. We generally process an approved refund within 1–3 business days. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the funds to your account.
9. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after confirmed delivery. Include your order number and clear photos of the item, packaging, and shipping label when relevant.
After review, we will provide an appropriate resolution. When a return is required for an approved claim, we cover the return shipping cost.
10. Refused or Undeliverable Shipments
If a shipment is refused or returned because of incorrect or incomplete customer-provided shipping information, actual carrier return, re-delivery, or related shipping charges may be deducted from an otherwise eligible refund where permitted by law.
11. Policy Updates
We may update this Return & Refund Policy when our return procedures or legal requirements change. The current version will be posted on this page.
12. Contact Us
If you need help with a return or refund, please use our Contact page or the current contact information displayed in the website footer.
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